FAQ

Frequently Asked Questions

What kind of set up and clean up do you require?

For most events, we require 1 hour to set up and 30 min to clean-up/break-down.

Can The Frosted Flamingo host an outdoor event?

Weather dependent, we can operate inside or outside. Our van is set up with an awning for shade, but we prefer to host inside if the weather is stormy.

What forms of payment do you accept?

We accept checks and credit/debit cards.

Do the projects require artistic skill or background?

Nope! All projects included step-by-step instructions with visuals and examples. Replicate our examples or choose your own path!

Do you offer projects for kids?

Of course! We love kids. Please see our Project Menu for details. Every season, we offer 2 projects for ages 3-5 and 2 projects for ages 6-12.

Will The Frosted Flamingo travel outside of Summit County?

The Frosted Flamingo is a mobile business, and we’ll travel anywhere within 100 miles of Summit County. A fee of 55 cents per mile applies.

Can I choose more than one project for my event?

For private events: we recommend no more than 3 projects. For home-delivery and public pop-up events: choose any combination of projects from the menu. 

Does The Frosted Flamingo provide in-person instruction or guidance?

All customers receive step-by-step instructions with visuals and examples. All events, with the exception of Home Delivery, receive guidance from a professional artist.

Where are the public recurring events and do I have to sign up to attend?

Please check our event calendar for all details. No reservation required. Just show up and start crafting! First-come, first-served.

Do you provide refunds?

We do not provide refunds for online retail products or in-person, a-la-carte items. At our discretion, we may provide refunds for private events, given substantial notice is provided.

Is there a deposit required for booking?

Once we have determined your needs, we will require payment in full, 48 hours prior to your event. If we do not receive payment, we will assume that your event has been canceled.

Do you provide food and beverages?

The Frosted Flamingo does not provide food or drinks, aside from select beverages outlined in package deals. That said, we encourage you and your guests to bring food and beverages to your party! Provisions fuel creativity.

Can you customize retail products?

Yes, all retail products are customizable. Please contact us with specific requests.